9:30 am
Device Repair Track:
Engineering Trust - Building Repair Solutions That Work With Apple Diagnostics
A hands-on workshop focused on diagnostic driven repair, navigating genuine parts messages, and delivering high-quality screen polishing with refurbished components so repairs work seamlessly and customers trust the results.
1:00 pm
AI for Retail Track:
AI & Automation for Wireless Retailers - From Lead to Activation in 60 Seconds
If you are a wireless retail owner, manager, or dealer looking to automate operations, increase activations, and reduce staffing costs - this workshop is for you. This three-part Training Track will cover all aspects of AI integration for your wireless business, giving you the tools you need to run a more profitable business with less overhead.
PART 1: AI BASICS FOR WIRELESS RETAIL
What Attendees Will Learn:
- How to use AI for customer service scripts, social media posts, and SMS campaigns
- The P.R.I.D.E. framework for writing effective AI prompts
- 20 ready-to-use prompts specifically for wireless retail
Immediate Takeaway:
Copy-paste prompts for:
- Customer follow-up messages
- Social media posts promoting phone deals
- Response templates for common customer questions
- Google Business Profile posts
Result: Save 5-10 hours per week on repetitive communication tasks
PART 2: AUTOMATION FOR LEAD RESPONSE
What Attendees Will Learn:
- How to respond to website leads in 60 seconds (vs industry average 42 hours)
- Automated SMS + AI voice calls for new customer inquiries
- Integration with Facebook Lead Ads, website forms, and walk-in tracking
Live Demo:
Complete automation workflow:
- Customer submits form for phone upgrade → Instant text (15 sec) → AI calls customer (30 sec) → Appointment booked → Store notified
Immediate Takeaway:
Blueprint for automating:
- New activation inquiries
- Phone upgrade requests
- Bill payment reminders
- Port-in follow-ups
Result: Never miss a lead, respond 24/7, increase conversion by 5-10X
PART 3: AI-POWERED MARKETING CAMPAIGNS
What Attendees Will Learn:
- Facebook Lead Ads for phone deals and carrier promotions
- Multi-channel campaigns (SMS + Call + Email) fully automated
- Real ROI math: $500 ad spend → $5,400 profit (vs $400 without automation)
Immediate Takeaway:
4 ready-to-launch campaign templates for:
- iPhone/Samsung upgrade campaigns
- New activation promotions
- Port-in incentive campaigns
- Accessory bundle offers
Result: Launch profitable marketing campaigns this week
Attendees will learn how to run a more profitable store with less overhead.
