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Agenda

Conference

SOLUTIONS FOR RETAIL 2026:
Doing More with Less

How can you compete in 2026? How can you use social media, AI, add-ons, and POS solutions to win more customers?

Tuesday, August 18

9:00 am - 9:20 am

The Prepaid Wireless Landscape

Prepaid has never been more competitive — or more critical to carrier growth.

In this fast-paced opening briefing, industry analyst Jeff Moore delivers a data-driven state of the market: subscriber trends, ARPU movement, churn dynamics, competitive positioning, and where growth is actually happening in 2026.

Who’s winning? Where are margins tightening? And what should dealers be preparing for over the next 12–18 months?

If you sell prepaid, this is your roadmap.

9:30 am - 10:30 am

A Conversation with the C‑Suite: The Next Era of Prepaid

Prepaid is no longer the alternative — it’s the battleground.

With Total Wireless surpassing 2,000 stores and Metro, Cricket, and Boost continuing aggressive retail expansion, the competitive environment is intensifying. In this executive-level discussion, industry leaders share how they’re thinking about distribution, branding, digital strategy, dealer partnerships, and retail profitability.

Where is brick-and-mortar headed?

How are carriers balancing national scale with local execution?

And what does success look like for dealers in 2026?

Hear directly from the decision-makers shaping the future of prepaid.

10:35 am - 11:15 am

The MVNO Meets the Market: 2026

The MVNO model is once again on the rise, bringing more differentiation and innovation to the wireless consumer. Now competing with the MNOs directly, how are they positioning themselves to win? Learn how - and why - you should take a closer look.

11:20 am - 11:45 am

The Secondary Market Goldmine: CPO, Trade-Ins & Margin Expansion

The real margin story may not be in new devices — it’s in certified pre-owned and trade-ins.

As consumers become more value-conscious and sustainability-minded, the secondary market is accelerating. Learn how successful retailers are building structured trade-in programs, leveraging CPO inventory, and turning refurbished devices into high-margin revenue streams.

If you’re not aggressively participating in the secondary market, you’re leaving money on the table.

11:50 am - 12:30 pm

Beyond the Phone: The Smart Retail Pivot

The future prepaid store sells more than handsets.

From Smart Home to IoT to Fixed Wireless Access, today’s most profitable dealers are expanding their product mix. But integration must be strategic — not cluttered.

This session breaks down what’s actually working in-store, how to train staff to sell beyond mobile, and how to position these solutions as lifestyle upgrades rather than add-ons.

Diversification isn’t optional anymore — it’s the growth engine.

12:30 pm | Nibbles & Bits on the Exhibit Hall Floor
1:15 pm - 2:00 pm

AI and the Store of the (Immediate) Future

AI isn’t coming — it’s already in your store.

From automated marketing campaigns and predictive upgrade targeting to inventory intelligence and frictionless checkout models, artificial intelligence is reshaping retail operations in real time.

Learn how leading dealers are using AI to:

  • Reduce churn
  • Increase accessory attachment
  • Automate follow-ups
  • Predict upgrade readiness
  • Improve staffing efficiency

The “store of the future” is operational today. The question is whether you’re using it.

2:05 pm - 3:00 pm

The $100K Hotseat: Live Dealer Turnaround

This is where theory meets reality.

A real dealer steps onto the stage with a real business problem — high churn, low accessory attachment, weak branding, margin compression — and our panel of industry heavyweights conducts a live 15-minute audit.

No slides. No scripts. Just strategy.

Expect tough questions, practical advice, and actionable takeaways you can apply immediately to your own business.

It’s part Shark Tank. Part masterclass. Entirely unfiltered.

3:00 pm | Break
3:10 pm - 3:30 pm

Legal & Legislative Update: What Right to Repair Means for You

Right to Repair is reshaping the economics of independent wireless retail and service.

This session provides a clear, business-focused breakdown of new legislation, compliance risks, and where opportunity exists for dealers willing to adapt.

Understand how policy changes could impact your repair revenue, supplier relationships, and long-term store strategy.

3:35 pm - 3:55 pm

Lifeline Reform: What’s Changing and What It Means for Dealers

Lifeline continues to evolve — and so does its regulatory landscape.

Get a concise, up-to-date briefing on program reforms, eligibility enforcement, reimbursement dynamics, and compliance expectations. If Lifeline is part of your business model, this is essential intelligence for protecting revenue and avoiding costly mistakes.

4:00 pm - 4:30 pm

Cyber Fraud & Store Security: Protecting Your Margins

Fraud is no longer occasional — it’s organized.

From chargebacks and SIM swaps to PCI-DSS exposure and point-of-sale vulnerabilities, wireless retailers face growing threats. This session delivers practical, implementable strategies to:

  • Harden payment systems
  • Reduce chargebacks
  • Leverage tokenization & encryption
  • Deploy AI-driven fraud detection
  • Improve physical store security

Security is no longer just IT’s problem — it’s a profitability issue.

4:30 pm | Happy Hour on the Exhibit Hall Floor

We are seeking speaker proposals for this year’s All Wireless & Prepaid Expo conference program, with a focus on today's leading Retail Solutions. We aim to present sessions that will help attendees learn, adapt and thrive in today’s competitive wireless marketplace. We present serious information that you, as experts, believe is relevant and valuable to the industry. Your ideas and recommendations are important to us. Please, no self-serving presentations will be accepted.