How can you compete in 2026? How can you use social media, AI, add-ons, and POS solutions to win more customers?
Prepaid has never been more competitive — or more critical to carrier growth.
In this fast-paced opening briefing, industry analyst Jeff Moore delivers a data-driven state of the market: subscriber trends, ARPU movement, churn dynamics, competitive positioning, and where growth is actually happening in 2026.
Who’s winning? Where are margins tightening? And what should dealers be preparing for over the next 12–18 months?
If you sell prepaid, this is your roadmap.
Jeff Moore, Principal, Wave 7 Research
Prepaid is no longer the alternative — it’s the battleground.
With Total Wireless surpassing 2,000 stores and Metro, Cricket, and Boost continuing aggressive retail expansion, the competitive environment is intensifying. In this executive-level discussion, industry leaders share how they’re thinking about distribution, branding, digital strategy, dealer partnerships, and retail profitability.
Where is brick-and-mortar headed?
How are carriers balancing national scale with local execution?
And what does success look like for dealers in 2026?
Hear directly from the decision-makers shaping the future of prepaid.
Moderator: Jeff Moore, Principal, Wave 7 Research
Daniel Barsoum, CEO, Que Tal
David Kim, President, Verizon Value
Derron Winfrey, CFO, SurgePays/LinkUp Mobile
The MVNO model is once again on the rise, bringing more differentiation and innovation to the wireless consumer. Now competing with the MNOs directly, how are they positioning themselves to win? Learn how - and why - you should take a closer look.
The real margin story may not be in new devices — it’s in certified pre-owned and trade-ins.
As consumers become more value-conscious and sustainability-minded, the secondary market is accelerating. Learn how successful retailers are building structured trade-in programs, leveraging CPO inventory, and turning refurbished devices into high-margin revenue streams.
If you’re not aggressively participating in the secondary market, you’re leaving money on the table.
Craig Feely, Head of Certified Re-Newed/Trade-in, Samsung Electronics America
Maurice Klaehne, Senior Analyst, Counterpoint Research
The future prepaid store sells more than handsets.
From Smart Home to IoT to Fixed Wireless Access, today’s most profitable dealers are expanding their product mix. But integration must be strategic — not cluttered.
This session breaks down what’s actually working in-store, how to train staff to sell beyond mobile, and how to position these solutions as lifestyle upgrades rather than add-ons.
Diversification isn’t optional anymore — it’s the growth engine.
Moderator: Marc Watley, Marketing Director, epay North America
David Criswell, VP of Sales, WeLink Communications
Ramin Heydari, Founder & CEO, SmarterHome.ai & XYZies
AI isn’t coming — it’s already in your store.
From automated marketing campaigns and predictive upgrade targeting to inventory intelligence and frictionless checkout models, artificial intelligence is reshaping retail operations in real time.
Learn how leading dealers are using AI to:
The “store of the future” is operational today. The question is whether you’re using it.
Moderator: Adam Wolf, President, NWIDA
Jason Raymer, Senior Vice President, Revenue, iQmetrix
Osvaldo Rodriguez, President, UpPluck
This is where theory meets reality.
A real dealer steps onto the stage with a real business problem — high churn, low accessory attachment, weak branding, margin compression — and our panel of industry heavyweights conducts a live 15-minute audit.
No slides. No scripts. Just strategy.
Expect tough questions, practical advice, and actionable takeaways you can apply immediately to your own business.
It’s part Shark Tank. Part masterclass. Entirely unfiltered.
Moderator: Adam Wolf, President, NWIDA
Panelists:
Rich Balot, Chief Executive Officer, Victra
Jason Biado, Senior Vice President, Distribution, MobileX
Vivian Delgado, Vivian Delgado-Johnson, Founder & President, Vivid Strategies Consulting
Kim Laue, President, Marceco
Jay Miglionico, AVP, Indirect Channel, Verizon Value
Right to Repair is reshaping the economics of independent wireless retail and service.
This session provides a clear, business-focused breakdown of new legislation, compliance risks, and where opportunity exists for dealers willing to adapt.
Understand how policy changes could impact your repair revenue, supplier relationships, and long-term store strategy.
Matt Zieminski, VP of Partnerships & Manufacturer Solutions, iFixit
Lifeline continues to evolve — and so does its regulatory landscape.
Get a concise, up-to-date briefing on program reforms, eligibility enforcement, reimbursement dynamics, and compliance expectations. If Lifeline is part of your business model, this is essential intelligence for protecting revenue and avoiding costly mistakes.
Calen Schultz, Managing Director, Community Outreach Partnerships and Performance Culture Consulting
Joshua Guyan, Partner, Nelson Mullins
Fraud is no longer occasional — it’s organized.
From chargebacks and SIM swaps to PCI-DSS exposure and point-of-sale vulnerabilities, wireless retailers face growing threats. This session delivers practical, implementable strategies to:
Security is no longer just IT’s problem — it’s a profitability issue.
We are seeking speaker proposals for this year’s All Wireless & Prepaid Expo conference program, with a focus on today's leading Retail Solutions. We aim to present sessions that will help attendees learn, adapt and thrive in today’s competitive wireless marketplace. We present serious information that you, as experts, believe is relevant and valuable to the industry. Your ideas and recommendations are important to us. Please, no self-serving presentations will be accepted.
